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Privacy policy

Date of issuance: 30.09.2020
Last update: 31.10.2023

1. What is it about?

This privacy policy (“Policy”) sets out the basis on which any personal data is processed by us (“Classeek” or “we”) when you visit the website (“Website”) or the platform ClasseekLink (“Platform”), which is accessible on and on the app ClasseekLink (available in particular on the App Store and on Google Play).

When we use the terms “Personal data”, we refer to personal data as defined by the Federal Act on Data Protection (“FADP”). It could be Personal data of anyone (“you”) (i) visiting the Website, (ii) using the Platform (“User”), or (iii) about whom there is publicly available data.

Please read the following carefully to understand our views and practices regarding your Personal data and how we will process it.

2. Who is responsible for your Personal data?

Classeek is the data controller for Personal data covered by this Policy. Its headquarters are at Unlimitrust, 46 route des Flumeaux, 1008 Prilly (Switzerland). We may be contacted by email at the address and as further indicated in section 9 “Your rights”.

We hope to be able to answer your questions regarding the way we process your Personal data. Should you have any concern in this regard, please do not hesitate to contact us in writing or by email.

3. Which Personal data do we collect from you and for what purpose?

3.1 When you visit our Platform

When you visit our Website, we may automatically collect the following Personal data:

- information regarding the use of our Website, including language, date and hour of your visit, browser used, location, volume of data transmitted, links you might follow, visited web pages and content, and duration of the visit;

- technical information, including the IP (Internet Protocol) address used to connect your computer to the Internet, the type of device you use, a unique device identifier (for example your device’s IMEI number, the MAC address of the wireless network interface or the mobile phone number used by the device);

- any information you may share with us.

This Personal data is in particular collected through cookies and similar technologies as described in art. 6.

The purpose of this processing is to allow you to use our Website while storing your settings and optimising your overall experience.

In addition, Google Analytics, as developed in art. 5, is used in order to understand your usage patterns and to develop statistics on the latter. This processing is justified by your consent, unless applicable law does not contain any requirement for such consent and that the processing is justified by our prevailing interest to improve our Website and Platform and their services.

Moreover, if you use paid services, you will be asked to communicate your credit card information and billing address. This processing is justified by the performance of the contract between you and Classeek.

3.2 When you register on our Platform

When you register or log in to the Platform, you agree that we process the Personal Data that you share with us.

The User must communicate the following data:

- Name;

- First name;

- E-mail;

- Password;

- Geolocation or place of residence;

- Confirmation that the User is 16 years or older;

- Profile category;

- Preferred instrument.

This Personal Data is collected in order to allow your identification, to ensure that a User creates only one account and to provide you with the services offered on the Platform. Its processing is justified by the performance of the contract between you and Classeek.

You can also voluntarily add optional information about you on your account, for example a profile picture, your biography, etc. This processing is justified by your consent.

Moreover, if you ask for paid services, you will be asked to communicate your credit card information and billing address. This processing is also justified by the performance of the contract between you and Classeek.

3.3 When we process publicly available information about you

We may process Personal data about you which is publicly available, even if you are not a User.

Publicly available data includes:

- Name;

- First name;

- Biography;

- Data and metadata related to appearances in the media;

- Any other publicly available data.

This personal data is processed to provide accurate and complete information regarding the classical music community, in particular about current trends and latest news about artists. This processing is justified by our interest and the public interest to have information on public figures.

3.4 When you use services provided by third parties on our Website or Platform

Some services on our Website or Platform are offered by third parties. When you use these services, we receive information about you in the following cases:

- When you log in to the Platform with your Google account, we receive your Google identification data;

- When you donate with Donorbox, which uses Stripe as a payment provider, we receive your identification data relating to both services.

- When you subscribe to our newsletter, we receive information about your e-mail address.

- When you use the chat to communicate with us, we receive information about your identification data (e-mail, first name, last name), connection time and location, messages written.

4. Who do We share your Personal data with?

4.1 With our data processors

We may share your Personal data with those who provide us with services as data processors, mostly IT service providers, in particular to analyze the traffic on our Website, analyze how visitors browse our Website, provide a chat messaging service and send newsletters.

Our data processors are bound by an obligation of confidentiality and are entitled to use your Personal data only in accordance with our instructions and this Policy.

4.2 With third-parties (data controllers)

When allowed or required by law, when it is necessary to defend our interests or with your consent, we may share your Personal data with third parties, for example at the request of judicial authorities, to assert our rights in court or to allow you access to third party services.

Some services on our Website or Platform are offered by third parties (for example the integration of videos and of a donation button on our Website and our Platform). If you use them, your Personal data will be shared with those third parties.

Personal data may be shared with other Users of the Platform, or any other person consulting the Platform. As a registered User, you may choose to limit the information and data that is shared on your account. However, your name and first name will remain visible at all times.

5. Cookies

5.1 Our cookies

Type of cookies (including our data processors’ cookies) that we use on our Website and our Platform and the reason why we use them are described below:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around our Website and our Platform and to use its features. Without these cookies, some elements of our Website or our Platform may be blocked and/or not function correctly.

We use these cookies in order to let you access the services that we offer on our Website and our Platform.

Category 2: performance cookies

These cookies collect information on how you or other people use our Website and our Platform, for instance which pages you go to more often, and if you get error messages from web pages.

We use these cookies in order to preserve our Website’s and Platform’s efficiency and ease of use and to know the way it is used. Most of the time, these cookies don’t collect information that identifies the person visiting the Website or using the Platform.

Category 3: functionality cookies

These cookies allow our Website and our Platform to remember choices you have made (such as your User name, language, or the region where you are) and may also be used to provide the services you have asked for.

We use these cookies to maintain the Website’s and Platform’s efficiency, ease of use, and to provide you with a seamless experience.

You can at any time refuse these cookies through your browser’s settings.

5.2 Third-parties’ cookies

We may include on our Website and Platform third parties’ computer applications allowing you to share our Platform’s content with other people and let them know your consultation or opinion about a content of our Platform.

These cookies use is subject to third parties’ privacy policies over which we have no control. Please refer to their respective privacy policies in order to learn more about the way they use their cookies.

6. Transfer of Personal data abroad

Your Personal data is processed in Switzerland, Belgium, Ireland, Germany, the United States and Australia. It can also be transferred to other countries (inside or outside the EEA) when appropriate. Whenever data is transferred in a country without an adequate level of protection, Standard contractual clauses – which are deemed to be appropriate safeguards – apply. A copy of these clauses can be obtained by contacting us at the address mentioned below under title 9.

7. Security

Classeek takes security matters seriously and makes all the reasonable efforts to ensure the best possible security level according to its means. In this regard, Classeek takes standard security measures, implemented by specialists.

Classeek uses in particular standard technology and security precautions, and organisational procedures to protect your Personal data from unauthorised access, improper use, disclosure, loss or destruction. Industry standard firewalls and passwords protection are also used to protect your Personal data.

8. Data retention period

As a rule, any Personal data that has been collected through the Platform or transmitted by you shall be deleted within three months after termination of the User’s account, by the deletion of the User’s account content or by the closure of the Platform, unless a legal obligation obliges us to retain the data for a longer period of time. It is however expressly underlined that these data may be kept even after the termination of the User’s account, the deletion of the User’s account content or the closure of the Platform, at least temporarily, in particular (without limitation) in case of back-up systems.

If your Personal data is processed exclusively with your consent, we may process your data during a short period of time after your consent’s withdrawal in order to follow-up your request and to keep a record of your request.

Anonymous information (including but without limitation data collected through the use of Cookies) may be kept without any limitation.

9. Your rights

You are entitled to inquire about the Personal data held by Classeek and to receive a copy thereof, as well as to request an update, rectification, deletion and minimisation of the processing of your Personal data. You may at any time withdraw your consent and have the right to object to the processing of your Personal data, unless a legitimate interest justifying the data processing exists. You also have the right to data portability regarding the data that you have transmitted to us and that are processed with your consent or for the performance of a contract.

You may also refuse any use of your Personal data by Classeek for marketing purpose.

Should you wish to make use of one or more of these rights, please contact us at: Classeek SA, Unlimitrust, 46 route des Flumeaux, 1008 Prilly. (Switzerland) or by electronic means at You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

For EEA based individuals wishing to exercise their rights in relation to the Platform:

CLASSEEK has appointed IDEA AARPI as its representative in the EEA, in accordance with article 27 of the GDPR, with respect to the processing of personal data as part of the Platform which is subject to the GDPR. If you are an EEA resident and wish to exercise your rights regarding the processing of your personal data on the Platform, you may also contact our representative in the EEA as follows:

- By sending an e-mail at the following address:

-By sending a letter to : IDEA AARPI, Avocats à la Cour, 35 avenue de l’Opéra 75 002 Paris, France.

10. How will we let you know of changes to our Policy?

We may update this Policy from time to time without notice. So, please check it regularly. We will however aim to bring any significant changes to your attention.

11. Applicable law and jurisdiction

This Policy, as well as all matters arising out or in relation to it (including non-contractual disputes or claims and their interpretation) shall be governed by the laws of Switzerland, to the exclusion of the rules on conflicts of laws.

Any claim and dispute in relation to this Policy (including non-contractual disputes or claims and their interpretation) shall be subject to the exclusive jurisdiction of the Courts of Lausanne, Switzerland.